| Answers |
Pre-Sales
Questions
-
No contracts. You pay
monthly in advance. You
can also cancel at any
time.
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Account orders are
placed in a queue and
are processed in the
order in which they are
received. Your site can
be uploaded to our
servers immediately
after receiving the
welcome email, which
will contain the IP
address for your
account, plus the
password and username.
In fact, we recommend
that clients start
uploading their site as
soon as possible after
setup is complete, so
that once domain
transfer is completed,
the site will be
available for use by
your visitors. Sites
with frontpage
extensions will have to
wait til the domain
name has been
redirected.
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Absolutely. Whether
you're a day person or
a night owl, your site
is available for you to
update.
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We can register .com,
.org, and .net, .info,
.biz, .name, names
for $20/year, or
.com.au, .org.au, and
.net.au names for
$30/year ($60.00 / 2
years) with you as
the registrant. We can
also assist with
registering other
domains, as well (fees
for registering other
domains will vary by
country). Please
contact our sales
department if you
require assistance in
registering other
domain types.
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Yes. If for any reason
during the first 30
days as a hostingOz.com
customer, you are not
completely satisfied
with any of our
services, we will
cancel your account and
refund your money for
that month's
service.
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Technically speaking,
there is no such thing
as "unlimited
bandwidth." Someone has
to pay for the traffic
somewhere - and if you
check the fine print of
some service agreements
from companies who
claim to offer
unlimited bandwidth,
you'll probably find
that they do charge for
traffic over a certain
amount, or suspend your
site. We dispense with
the fine print. Unlike
other hosts who suspend
your account when you
go over your traffic
allocation, we keep
your site online
earning you money.
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No. Please see our
Acceptable
Use Policy
for policies
regarding this.
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It
is the clients
responsibility to
do all back ups
of their site.
If, in the
unfortunate
event, something
happens to your
files, it is your
responsibility to
have a local copy
of your
files.
We
are
NOT
held liable in
any way for any
files, money,
time, effort,
etc... lost due
to this
unfortunate
event.
Furthermore, if
your files are
lost, we will
attempt to
restore them as a
gesture of good
faith, but make
no promises what
so ever about
whether the files
will be brought
back successfully
or not. Again,
back ups are the
client's
responsibility.
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Our
servers are located in
Network Operations
Center (NOC) in
Houston, Texas, and
Brisbane
Australia. The
network is monitored
around the clock. NOC
offers 10 diverse OC3
and DS3 connections to
multiple
backbones.
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Current
servers are mostly
Dual Xeon with
2 GHz of
RAM.
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Technical
Questions
-
Passwords are case
sensitive , if you are
on a Cpanel server
then passwords are
limited to 8
characters. If you
entered a password
longer than 8
characters please try
entering the first 8
characters when logging
into your control
panel.
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If
you're familiar
with your email
client's setup, use
the following
information to
retrieve email from
your POP
account:
Incoming mail
(POP3) server:
mail.yourdomain.com
Outgoing mail
(SMTP) server:
mail.yourdomain.com
If
you get an
error, it
could be that
your isp has
restricted
you from
sending out
mail using
another
mailserver,
in this case
just use your
isp
mailserver as
your outgoing
server.
*
set SMTP
authorization
within your
email program
to have the
server
authenticate
you as a
registered
account
holder.
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You can
upload your page(s)
immediately by pointing
your FTP client to the
IP address you were
assigned when you
opened your account.
After your domain is
fully propagated
through the system, you
can upload to
yourdomain.com via FTP
or FrontPage
Extensions. Do not use
FTP to upload FrontPage
sites.
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#!/usr/bin/perl
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All CGI
scripts should be
uploaded to the cgi-bin
folder,located under
the www folder, for
your domain. Be sure to
follow the instructions
for the script you are
uploading regarding
setting permissions on
the files and folders
you create, as they
vary from script to
script
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If our
default "Welcome to the
Future home of",
index.html, has not
been replaced by
another index page,
then anyone going to
domainname.com will
still see that page
instead of some other
home page. This is the
order in which the web
server looks for a page
to put up as the "home"
page:
>DirectoryIndex:
index.php, index
Just delete the
index.php file and
anything after it in
this list will then
come up automatically.
Notice that "home" is
NOT on the list and so
will not show up as
your home page. You
would need to rename
it.
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Account and Billing
Questions
-
You can purchase new or
expanded features, or
upgrade to a new plan.
There is no set up fee
for
upgrading.
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If you need to update
your account or billing
information please
contact us here:
Account Maintenance
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If you exceed the
bandwidth limit for
your account the
overage amount will be
automatically billed at
a rate of A$4 per
gigabyte per month. If
you plan on continued
use then consider
upgrading to the next
plan. All bandwidth
allowances are
extremely generous.
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You can add
additional features
to the plan that
you signed up for.
Below are the rates
for some commonly
added
features.
Disk
space -A$10 per
50MB per
month.
Bandwidth - A$4
per gigabyte per
month
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You can cancel your
account at any time by
sending email
to billing @
hostingOz.com. There
are no cancellation
fees, and no notice is
required. Any fees paid
to that point are
non-refundable, unless
cancellation is made
within 30 days of
opening the account.
Please see our
Acceptable
Use Policy for
further
information.
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Accounts will be given
a grace period of 7
days, if payment is not
received within the
grace period your
account will be deleted
from our servers.
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